Privacy Policy

At Snowy Pines Lotto, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lottery ticket service.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we collect the following personal information:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address in Canada
• Government-issued identification (for verification purposes)
• Payment information (processed securely through our payment processors)
• Social Insurance Number (when required for tax reporting on significant winnings)

1.2 Transaction Information

We collect information related to your use of our services, including:

• Lottery ticket purchases and selections
• Transaction history and payment records
• Winning notifications and prize claims
• Account balance and withdrawal requests
• Communication preferences and marketing opt-ins

1.3 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Create and manage your account
• Process lottery ticket purchases on your behalf
• Verify your identity and age (19+ requirement)
• Process payments and distribute winnings
• Send transaction confirmations and winning notifications
• Provide customer support and respond to inquiries

2.2 Legal and Regulatory Compliance

We are required to use your information to:

• Comply with Canadian lottery regulations and gaming laws
• Verify eligibility to participate in lottery draws
• Report significant winnings to the Canada Revenue Agency (CRA)
• Maintain records as required by provincial and federal authorities
• Prevent fraud, money laundering, and underage gambling
• Respond to legal requests and court orders

2.3 Responsible Gaming

We use your information to support responsible gaming practices:

• Monitor spending patterns to identify potential problem gambling
• Enforce deposit limits and self-exclusion requests
• Provide access to responsible gaming resources
• Contact users who may benefit from support services

2.4 Marketing and Communications

With your consent, we may use your information to:

• Send promotional offers and lottery updates
• Inform you about new games and features
• Conduct surveys and gather feedback
• Personalize your experience on our platform

You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.

3. Information Sharing and Disclosure

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To process deposits, withdrawals, and prize payments
• Identity Verification Services: To verify your age and identity
• Lottery Corporations: To purchase official lottery tickets on your behalf
• Technology Providers: For hosting, security, and analytics services
• Customer Support: To provide assistance and resolve issues

All service providers are contractually obligated to protect your information and may only use it for the specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, and safety
• Investigate and prevent fraud or illegal activities
• Report significant winnings to tax authorities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and how it affects your information.

3.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted using SSL/TLS technology
• Secure Servers: Information is stored on secure servers with restricted access
• Access Controls: Employee access to personal information is limited and monitored
• Regular Audits: We conduct regular security assessments and updates
• Payment Security: We comply with PCI DSS standards for payment processing

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Support responsible gaming initiatives

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable laws.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

• Access your personal information held by us
• Request corrections to inaccurate or incomplete information
• Update your account details at any time

6.2 Data Portability

You can request a copy of your personal information in a commonly used, machine-readable format.

6.3 Deletion Requests

You may request deletion of your personal information, subject to:

• Legal and regulatory retention requirements
• Completion of pending transactions
• Resolution of disputes or claims

6.4 Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Adjusting preferences in your account settings
• Clicking the unsubscribe link in promotional emails
• Contacting our customer support team

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or through the contact information provided below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, including responsible gaming resources and lottery corporations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are strictly for individuals aged 19 and over. We do not knowingly collect personal information from anyone under 19. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information.

10. International Users

Our services are intended for residents of Canada only. If you access our website from outside Canada, please note that your information may be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you via email if the changes materially affect your rights
• Request your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

13. Regulatory Information

Snowy Pines Lotto operates in compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation in applicable jurisdictions
• Québec Lottery Act (RLRQ, c. S-13.1) and related regulations
• Anti-Money Laundering and Terrorist Financing regulations

For questions about your privacy rights under Canadian law, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.